We want you to be happy with your purchase from The Solo Gent. If you change your mind or something is wrong with an item, here is how to return it.
For most items bought online, you can cancel your order for any reason within 14 days of receiving it. Tell us by emailing info@thesologent.com with your name, order number and the item you wish to return. You then have a further 14 days to send the item back.
You may inspect an item as you would in a shop. Please pack it securely for return. We may reduce your refund if handling beyond what is necessary to inspect the item has reduced its value.
Unless we have agreed otherwise, you are responsible for the direct cost of returning an unwanted item. Before you buy a bulky item that cannot normally be returned by post, we will tell you the estimated return cost where applicable.
Some items may be exempt from the change of mind cancellation right, such as goods made to your specifications or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. We will make any applicable exception clear before purchase. These exceptions do not affect your rights if an item is faulty.
If an item arrives damaged, is faulty, is not as described, or we have sent the wrong item, contact us at info@thesologent.com with your order number and a description of the problem. Photos can help us resolve it more quickly, but they are not required to exercise your statutory rights.
Under the Consumer Rights Act 2015, you may be entitled to a refund, repair or replacement depending on the circumstances and when the issue arose. We will cover reasonable return costs when an item is faulty or we have sent the wrong item.
Email info@thesologent.com to tell us you are cancelling or to report a problem.
We will provide the return address and instructions. Do not send an item to an address shown on its original parcel label unless we confirm it is the correct returns address.
Include your order number inside the parcel and keep proof of postage.
Returns address: info@thesologent.com
For a change of mind cancellation, we will refund the price of the returned item and the cost of our least expensive standard delivery option, where a delivery charge was paid. Any extra amount paid for an upgraded delivery option is not refundable.
We will issue your refund without undue delay and within 14 days of receiving the returned item, or within 14 days of receiving evidence that you sent it back, if earlier. We will use your original payment method unless you agree otherwise, and we will not charge a refund fee.
If you cancel before an order is dispatched, contact us as soon as possible. If we can stop dispatch, we will refund the cancelled order.
Email info@thesologent.com and include your order number so we can help.
