At The Solo Gent, we want your camping and outdoor gear to arrive safely and on time. This policy explains where we deliver, how charges are calculated, and what to do if there is a problem.
We currently deliver to Mainland UK, Northern Ireland, the Channel Islands and the Isle of Man. Available delivery options for your address will be shown at checkout. If we cannot deliver an item to your address, we will let you know before you complete your order or contact you promptly if an issue becomes apparent afterwards.
The delivery charge and estimated delivery time for your order will be displayed at checkout before you pay. These may vary by destination, parcel size and the delivery option you choose.
| Delivery option | Estimated time | Cost |
|---|---|---|
| Standard delivery | 3-11 days | £5.15 |
| Express delivery, where available | 3-11 days | £16.85 |
| Large or bulky items | Shown at checkout | Shown at checkout |
Estimated times begin once your order has been dispatched. If an item has a longer lead time, we will show this on the product page or tell you before you place your order. We will deliver within the agreed period or, if no period has been agreed, without undue delay and within 30 days of the contract being made.
We aim to dispatch orders within 3 working days, excluding weekends. Once your order has been dispatched, we will send you a confirmation email with tracking details where the delivery service provides them.
An order containing several items may arrive in more than one parcel. We will let you know if items are dispatched separately.
If we become aware of a delay, we will contact you with an updated delivery estimate. If delivery cannot be made within the agreed time, you may have the right to cancel and receive a refund under UK consumer law. Please contact us if your order has not arrived when expected.
Please check your delivery address carefully at checkout and contact us as soon as possible if you spot an error. Once an order has been dispatched, we may be unable to change its address.
If a delivery attempt is missed, follow the instructions left by the courier or shown in your tracking information. If a parcel is returned to us, we will contact you to arrange the next step and explain any applicable redelivery charge before you agree to it.
If your parcel appears lost or arrives damaged, contact us at info@thesologent.com with your order number and, for damage, photos of the item and packaging if possible. We will investigate and arrange an appropriate remedy. Your statutory rights are unaffected.
The Solo Gent remains responsible for goods until they are delivered to you or a person you have identified to receive them. Different rules may apply if you independently arrange a carrier that we did not offer.
For delivery questions, email info@thesologent.com and include your order number.
